Steve Quincy

For the best telehealth experience, we encourage you to use a Wi-Fi or internet connection. In certain situations, visits may work on a cellular connection.  

You do not have to see your provider in person before you can attend a telehealth visit. Your telehealth visit can be your first encounter with a provider.  

Your health care provider will either email or text you a link based on your indicated preference at the time of scheduling. After clicking the link on your mobile device or computer, you can acces...

Contact your doctor’s office to see if you are a candidate for a telehealth visit.

Contact our support team at (888) 123-4567. If our team is unable to resolve the issue, contact your provider’s office.

If the visit fails, the provider will attempt to reconnect the session with a link to a new visit. If still unsuccessful, reach out to your practice to schedule a new visit after the problem is res...

ZenHealthl uses Zoom, which enables patients and providers to connect through video conferencing. The technology is a cloud-based telehealth solution that is secure, encrypted and HIPAA-compliant.

Yes—our user guides can help you prepare for your virtual visit, get started on a mobile device or attend your appointment from a laptop/desktop.

You can use a smartphone (iPhone or Android), tablet (iPad or Android), laptop or desktop computer. You must have a strong Wi-Fi or internet connection for the best possible visit. If you use a lap...

Yes, you can view and attend some scheduled telehealth appointments directly from the ZenHealth app. Look for your appointment in the "Upcoming appointments" section. You can check in up to 15 minu...