Booking/Scheduling
- Can I book a telehealth appointment on the ZenHealth app?
- How do I book a telehealth appointment?
- Can I use my tablet for my telehealth appointment?
- Can I request a telehealth appointment on the ZenHealth.com site?
- Can I book a telehealth appointment for my child?
- Do I need to see my provider in person before I make a telehealth visit?
General Telehealth
- Can I participate using a cellular connection?
- How does the telehealth visit work?
- How do I know if telehealth (virtual visit) is right for me?
- What if I have difficulties accessing the telehealth visit?
- What happens if the visit fails?
- What platform does ZenHealth use to conduct telehealth visits?
Getting Started
Preparing for an Appointment
- Can I use the ZenHealth app to attend my telehealth appointment?
- Can I use my computer for my telehealth appointment?
- How can I reschedule my telehealth appointment?
- If I book a telehealth appointment for a dependent, do they need their own ZenHealth account to access the appointment?
- If I book a telehealth appointment for a dependent (child, other family member, etc.), how can I access the appointment?
- What number do I call for questions about my telehealth appointment?
Telehealth Billing
- How can I pay my telehealth bill?
- Is my telehealth appointment covered by my insurance plan?
- Will I be charged for a visit if I have technical issues and my appointment does not happen?
- Do I need a referral for my telehealth appointment?
- Will I be charged a co-pay for my telehealth appointment?
- What types of appointments can I book via telehealth?