Insurance
- I have insurance, so why am I getting a bill?
- How can I find out if a doctor or facility accepts my insurance?
- I was injured at work, but I’d rather not file workers’ compensation. Will my own insurance plan cover the cost of my care?
- What is a copay?
- What is a deductible?
- What should I do if I receive an unexpected bill for a service I did not know was out-of-network?
Using your Account
- How do I change my email address?
- How do I change my password?
- How do I manage the account of someone else I care for?
- How do I change or correct information that is part of my legal identity in my ZenHealth online account?
- I no longer want to receive emails from ZenHealth about when new features like booking appointments online are available. How do I unsubscribe?
- What should I do if I am having trouble logging in?
Creating your Account
- Does ZenHealth perform a credit check to verify my identity?
- Does a verification impact my credit score or credit history or credit report?
- Does ZenHealth store, share or use any of the information contained in my credit report?
- How old do I have to be to create an account?
- What if I don’t receive a confirmation email to verify my email address?
- Why do you want to know what I prefer to be called?