Cost Estimates
Billing Questions
- Can you help me understand my bill?
- How can I find out how much a service or procedure may cost?
- Why did I receive more than one bill for a single visit?
- I didn’t visit a hospital. Why is there a hospital listed on my bill?
- What should I do if I receive an unexpected bill for a service I did not know was out-of-network?
- How do I request an itemized bill?
Paying a Bill
- What are my payment options?
- Can I pay a bill without creating a ZenHealth online account?
- How do I create a payment plan?
- How do I change or edit a payment plan?
- How can I tell if my payment was received?
- Why don’t I see my bill online?
Financial Assistance
- I received a bill from ZenHealth, but I am uninsured or underinsured and can’t afford to pay it. How can ZenHealth help me?
- How can I apply for the Financial Assistance Program?
- What documentation should I submit with my Financial Assistance Application?
- OK, I meet the income requirements. What else does ZenHealth look at when reviewing my request for financial assistance?
- Can you tell me more about the household income requirements?
- If I apply for financial assistance, is this information made public?